Why Proactive IT Support Beats the Breakdown Every Time

Let me ask you something: what do you do when one of the many, many little icons on your dashboard suddenly lights up? Chances are pretty good that some part of you starts adding up the anticipated costs of whatever repairs are going to be necessary. It’s stressful and can easily throw off your day, especially if that light is immediately followed by your car breaking down.

So, if this experience is so stressful, why use the exact same strategy where your business’ technology is concerned?

There’s a reason that reactive IT maintenance options are falling out of favor: better, more proactive options are available.

IT Services, Compared 

Let’s review what a business might encounter if it relied on a reactive strategy, and then consider the situation if the same business worked with a provider to proactively attend to its IT.

If taking the reactive approach, the busiest day of the year could become an unmitigated disaster. Imagine, all your phones suddenly going dead as your Voice over Internet Protocol line goes down, or total network downtime leaving your employees twiddling their thumbs at their desks, and making a pretty penny while doing so.

Under a reactive strategy, you have no way to guarantee that your provider’s technician can get to you in a reasonable time. Additionally, when they do, their billable hours and related expenses can easily add up to double or even triple digits.

With a proactive strategy, on the other hand, your provider—let’s just assume it’s Direct Technology Group, for the sake of the example—will already have been monitoring your systems and will have likely caught the warning signs that these issues were present. At this point, we’ll leap into action to solve the problem, ideally before you ever notice something was wrong at all. The real goal of any good proactive IT provider is to make it seem that nothing is being done, because you haven’t experienced any issues on your end.

It’s Your Turn to Be Proactive and Give Us a Call!

Which scenario sounded better to you, the reactive approach or the proactive strategy? More than likely, the latter, because it ultimately gives you control over how effectively your business can operate. We’re here to help.

Let go of the anxiety that reactive IT maintenance bundles into itself and switch to the peace of mind that proactivity brings! Give us a call at (954) 739-4700 to get started.