Direct Technology Group Blog

Direct Technology Group provides professional IT Support and Network Services for Businesses around South Florida. Computer Services, Tech Support, IT Solutions and more!

Messaging is an Important Communications Tool for SMBs

Any business that wants to have sustained success needs to have a strong communications strategy. Typically, businesses used a telephone service from the telephone company, an email server they hosted themselves, and their official company letterhead that they’d use for all their formal correspondence.

Business isn’t moving that slow anymore.

As a result, instant messaging has become an important part of many companies’ communications platforms. Today, we will look at instant messaging from a business’ perspective, and what benefits instant messaging can have for organizations looking to move a little bit faster.

A lot of people use instant messaging for the same reason's businesses want to. You can communicate with people in real time without having to call them on the phone. Studies of communication behavior has shown that for the past 18 years, workers have increasingly favored more efficient means of communication in their professional environments. While this doesn't mean that younger workers necessarily find face-to-face interactions difficult, the statistics do suggest that younger workers, who are more comfortable with technology, prefer to utilize that technology to keep business moving along more than their older counterparts.

Since today’s business is more multi-generational than ever before, it is important to be able for these businesses to find manners of communication suited for everyone. Instant messaging, since it incorporates the ease of use of the telephone with the informal nature of email, in a lot of ways checks all the boxes. Here are three major benefits businesses see from incorporating instant messaging

  • Improved collaboration - As mentioned above, more people see IM as a resource, rather than a distraction, making it a great collaboration tool. Most enterprise instant messaging tools provide ways to share and send files to increase the speed in which tasks are handled.
  • Improved coordination - You may have a multitude of departments that have to have input on a single issue. With an instant messaging solution, you can easily get all the people you need in-the-know on any given project, on the same page.
  • Useful, easy-to-use options - Options are nice, and some instant messaging software now incorporates features that make them even better communication and collaboration tools. Most instant messaging platforms allow you to archive your chats to ensure that they are saved for reference. You can typically share media in them as well.

Instant messaging has been such a major benefit for organizations, software developers have begun to develop systems that use the instant messaging platform as a base for a more collaborative software. The development of applications like Slack, Microsoft Teams, and Flock are certainly going to make instant messaging a major part of collaboration for the long haul.

At Direct Technology Group, we can help your organization find the right software to fit your operational, management, and security needs. Call us today to learn more about the collaborative options we offer.

New Technologies You’ll Soon See in Smartphones
Tip of the Week: Getting Around the G Suite


No comments made yet. Be the first to submit a comment
Already Registered? Login Here
Friday, 20 September 2019

Captcha Image

Mobile? Grab this Article!

Qr Code

Tag Cloud

Tip of the Week Security Technology Best Practices Privacy Business Computing Cloud Google Hackers Malware Microsoft Efficiency Network Security User Tips Innovation Business Miscellaneous Productivity Software Data Internet Backup Hardware Email Computer Hosted Solutions Smartphones communications Mobile Devices Android Productivity Workplace Tips Smartphone Communication Ransomware Windows 10 Windows Browser Social Media Cybersecurity Network VoIP Upgrade Business Management Tech Term Mobile Device Save Money Small Business Employer-Employee Relationship Outsourced IT Passwords Microsoft Office IT Support Business Continuity Holiday Managed IT Services Windows 10 Office IT Services Bandwidth Managed IT Services Apps Internet of Things Users Chrome Automation Gadgets Gmail Quick Tips IT Support Marketing Collaboration Cloud Computing Server Facebook Data Backup Alert Applications Password Wi-Fi Disaster Recovery Wireless Virtualization Networking Office Tips Health Router Mobility Remote Computing Settings Data Recovery Information Computers Business Intelligence App Mobile Device Management Hacking Excel Cybercrime Apple Government Website Managed Service Law Enforcement Operating System Access Control Data Management Retail Managed Service Provider Blockchain Office 365 Analytics Laptop BYOD Physical Security Application Saving Money Workers Safety Recovery Virus VoIP Paperless Office Social Engineering VPN Phishing Politics Environment Maintenance iPhone Data Breach Lithium-ion battery Artificial Intelligence Mobile Computing Battery Spam Telephone Systems Value Biometrics Entertainment Patch Management History WiFi Mouse Twitter Big Data Remote Monitoring Word Google Drive The Internet of Things Tech Terms Remote Monitoring and Management Two-factor Authentication Sports PowerPoint RAM Cost Management Net Neutrality Information Technology Managed IT Service Vulnerability eWaste Processor Healthcare Company Culture Scam Cortana Compliance Printer Telephony Smart Technology User Error Best Practice Data Security G Suite Printer Server Files Shortcut Humor Tablet Data storage Managing Stress Medical IT Connectivity End of Support Voice over Internet Protocol Human Resources Cleaning Bring Your Own Device Hosted Solution Robot Wireless Charging Dark Web DDoS Tech Support IT solutions Going Green Hard Drives Tip of the week BDR Risk Management Customer Service Virtual Assistant Data Protection Internet Exlporer HIPAA Streaming Media Hybrid Cloud Fax Server How To File Sharing Time Management Backup and Disaster Recovery Authentication Telecommuting Internet Explorer Windows XP Email Management SharePoint Relocation National Security Encryption PDF Security Cameras Hard Drive User Security Video Games Chrome OS Analyitcs Network Attached Storage Analysis Consultant SSD Authorization Computer Accessories Millennials Threat Updates Notifications Wearables Hacker Processors Microsoft Teams Licensing Business Technology Gadget Black Market Employee-Employer Relationship Server Management Best Available Inventory Troubleshooting Cameras Printing Webcam YouTube Science Spyware Travel Worker Alerts Electronic Health Records Machine Learning Mobile Security Update Paper Display NarrowBand Windows 8 HP Live Streaming Unified Threat Management Sales Work/Life Balance Downtime Employees WIndows 7 Virtual Reality Telecommute Reporting Social e-waste Outlook Voice over IP Ink Avoiding Downtime Multi-Factor Security Wearable Technology Benchmarks Wireless Technology E-Commerce Document Management Cables Windows Media Player Automobile WhatsApp Knowledge People Solid State Drive Bloatware Data loss Profitability eCommerce Running Cable Recycling Uninterrupted Power Supply Chromecast Payment Digital News Access Comparison disposal Current Events Copy Mobile Office Monitor Hard Disk Drive Entrepreneur Staff GDPR Batteries Social Networking Eliminating Downtime Online Shopping Downloads Search Internet exploMicrosoft Techology instant Messaging Tablets Edge Antivirus Telephone System Storage Printers Specifications Paste Meetings Reputation Video Phone System Websites Bitcoin User Wireless Internet Trends Google Maps Advertising HaaS Vulnerabilities Amazon Education Dongle Error Conferencing Spotify Customer OneNote Payment Cards Customer Relationship Management Help Desk Lead Generation A.I. Distributed Denial of Service Private Cloud Personal Information Remote Support Shadow IT Flexibility Hiring/Firing Budget Cryptocurrency Memory IT budget Plug-In Touchscreen Content Filtering Database Cabling Remote Control Windows Server 2008 R2 Public Cloud Bluetooth Certification Movies Botnet SaaS Legal Staffing Touchpad Windows 7 IT Management Proactive IT Programming Technology Tips Microsoft Office 365 User Tip Tactics Spam Blocking Taskbar USB Training WannaCry Unified Communications Managed IT