4 Ways to Reframe Technology Management with an MSP

Does your business view its IT as just another necessary expense? Many small businesses think of IT as a simple box to check, a cost center that eats into profits and breaks down too frequently to actually yield a return on investment. We have news for you; modern IT management gives you a means not only to maintain the status quo, but to grow into a business that remains competitive in the long term.

Today, we’re discussing ways to reframe your thinking about IT through the lens of working with a managed IT service provider like Direct Technology Group. You’ll be able to transform your IT from a pure cost into a strategic, value-packed investment that drives your business forward.

Stop Thinking of IT as a Reactive Expense

The break-fix model of IT is dead. You’re paying to fix something that’s already broken, which is costing you time and money for no good reason. Managed IT flips the script. Instead of paying to fix the problem, you’re paying to prevent the problem entirely. In the world of IT, this is incredibly valuable, as downtime can lead to massive, unpredictable losses. An MSP will monitor systems, apply patches, and ensure redundancies 24/7/365 so you can keep getting value out of your technological assets.

View IT as More Than Just the Help Desk

Small businesses often can’t afford the services of a full-blown Chief Information Officer, and this impacts their ability to tackle more complex technology-related challenges like cloud strategy, cybersecurity, and digital transformation. This is where your MSP differs from the help desk; an MSP is practically your CIO, offering you access to specialists like security engineers, cloud architects, and consultants, all at a fraction of what they would cost otherwise.

Consider Standardized Technology as an Asset, Not an Obstacle

Some businesses resist standardization of IT because it undermines their unique operational needs, but in reality, standardization is going to be key for both efficiency and security. It’s through standardization that an MSP can help your business achieve effectiveness and speed, particularly in the realm of security. Every machine will run the same operating systems, the same antivirus, and be on the same patching schedule. What this accomplishes is a predictable state of affairs, and one that builds a solid foundation for you to customize the rest of your infrastructure according to your business’ specific needs.

Employee Productivity and Retention as An ROI Measure

Your employees’ productivity, morale, and retention can directly be tied to how well your technology functions. For example, if your top sales representative is wasting time wrestling with a laptop that desperately needs to be fixed, yet you aren’t able to deliver on their request, you’re losing money on two fronts. You’re losing money from lost sales, but also lost productivity, and you could be risking your team jumping ship for an organization that respects their time and expertise. An MSP can provide faster resolution to issues, better tools for being more productive, and make more complicated solutions easier to use through better support.

Have we convinced you yet how an MSP can improve your business? The next time you think about your business’ technology and the solution to all your woes, we hope you’ll consider the professionals at Direct Technology Group. We can be your go-to managed service provider and technology resource. Learn more by calling us at (954) 739-4700 today.