Direct Technology Group Blog

Direct Technology Group provides professional IT Support and Network Services for Businesses around South Florida. Computer Services, Tech Support, IT Solutions and more!

You Need to Prioritize Metrics that Support Efficiency

Productivity is a core component of any business endeavor, but unfortunately it is often difficult to stay productive with the immense amount of distractions that intercede. In order for anyone to maintain productivity, they need tools aligned with the tasks they are presented. For the modern business, management software has connected most of a business’ core processes to streamline workflows for most people. The use of Customer Relationship Management (CRM) platforms keep people in the groove longer, while also providing management metrics designed to give them an idea about how their business is functioning.

With a more data-centric view of operational viability, managers can assign value to their employees. They do this often with the use of Key Performance Indicators (KPIs). Typically, these metrics can be very useful to provide a perspective of an individual employee’s ability to meet the expectations that management has put on them. The problem begins when data that doesn’t belong gets grouped in with the useful data to create metrics that don’t properly describe employee performance in context. Let’s look at how productivity can actually be hindered with the use of irrelevant metrics.

Employee Engagement

One element of a business’ ability to successfully conduct operational efficiency is through employee engagement. Engaged employees are traditionally much more productive than employees who aren’t, right? That seems like common sense, but if you were to look at some metrics designed to measure how engaged employees are, the numbers tell a different story.

If you run a small or medium-sized business, your staff is likely your biggest expense, and that money has to be spent wisely (on employees that produce). So modern businesses are trying to come up with performance metrics that give them actionable information to use to measure employee performance. Let’s not forget just how important these people are to your business’ sustained success. If they aren’t at their best, neither is your organization.

As a result, the metrics you would see in the back end of your CRM may not provide the whole story of their engagement. The more a business tries to find out THAT an employee is underperforming, the less time they are taking finding out WHY they are. As the latter metric will get you the answers that will bring you results, the former just tells you what you already know, and is largely a waste of time and effort.

Missteps of Analysis

Not Scaling Your Analysis

Analysis has to be assiduous, but it also needs to come with context. Managers today are more actively asked to make strategic decisions using data that has none. Since effective managers understand the difference between productive and a lack of productivity, it’s insulting to them to have to use global metric counts when they know their people are performing perfectly well.

This one-size-fits-all approach to data analysis can actually hurt an organization's ability to maximize productivity. In others it can actively help it. Analysts need to understand the goals of a particular department and the varying needs of that department’s end-users. Just because a set of numbers doesn’t look attractive, doesn’t make them wrong.

Managing Bias

Bias can be a big problem on both ends. On one hand, if a production team works inefficiently, and the analysis of the data suggests that they need to step up their game, managers need to understand the organizational position. On the other hand, if a manager has been keeping productivity levels consistently high and analysis suggests that he/she has to change something fundamental to its previously sustained productivity, forcing alterations in operations could end up being completely detrimental to the entire endeavor, at least initially. Bias toward the facts (often represented in algorithmic numbers) can also produce a significant downturn in efficiency.

Data collection and analysis isn’t going away, but until decision makers realize that just looking at data doesn’t necessarily give them the best perspective to change their business processes, maximizing productivity will be difficult. If your organization is looking to start being smart with its data and would like some help setting up a business analytics or business intelligence system, or learn how it can help you boost your organizational efficiency, call Direct Technology Group today at 954-739-4700. If you would like more information about how to move your company into the information age, subscribe to our blog.

A Dive Into the US/Huawei Issues
Do Your Employees Have Any of These Six Hackable H...
 

Comments

No comments made yet. Be the first to submit a comment
Already Registered? Login Here
Guest
Thursday, 13 August 2020

Captcha Image

Mobile? Grab this Article!

Qr Code

Tag Cloud

Tip of the Week Security Technology Best Practices Privacy Business Computing Cloud Efficiency Productivity Network Security Hackers Google Malware Microsoft Data Innovation Business Software Smartphones User Tips Hosted Solutions Hardware Email Miscellaneous Communication Backup Workplace Tips communications Internet Mobile Devices Computer Small Business Android IT Support VoIP Smartphone Productivity Business Management Cybersecurity Ransomware Outsourced IT Upgrade Mobile Device Windows Managed IT Services Windows 10 Social Media Network Browser Collaboration Tech Term Users Passwords Microsoft Office IT Services Employer-Employee Relationship Apps Bandwidth Save Money Cloud Computing Automation Business Continuity Holiday Windows 10 Facebook Quick Tips Phishing Managed IT Services Office Marketing Chrome Internet of Things Gadgets Data Backup Data Recovery IT Support Gmail Wi-Fi Saving Money Mobile Device Management Networking Server Disaster Recovery Wireless Managed Service Applications Health Information Router Alert Password Apple Managed Service Provider Computers Remote Computing Settings Business Intelligence Retail VPN Hacking Virtualization Data Breach Office 365 App Access Control Mobility Office Tips Twitter Laptop Physical Security Blockchain Remote Work Patch Management Data Management Analytics Cybercrime BYOD Government BDR Application Law Enforcement iPhone Remote Monitoring Website Operating System Recovery Excel Going Green Covid-19 Mobile Computing Environment Maintenance Google Drive Voice over Internet Protocol Workers Safety Entertainment Lithium-ion battery Conferencing Value WiFi Paperless Office Spam Big Data Politics Word Telephone Systems Biometrics Virus History Mouse VoIP Artificial Intelligence Battery Social Engineering Managed IT Service Bring Your Own Device Printer Compliance Humor G Suite Managing Stress Data Security eWaste Medical IT User Error Telephone System HIPAA Connectivity Hybrid Cloud Best Practice Wireless Charging Dark Web Virtual Reality Batteries Shortcut Tablet Sports Cost Management Net Neutrality Tip of the week Information Technology Content Filtering Social Network Virtual Assistant Mobile Office Human Resources Payment Cards Data Protection Scam Cleaning Meetings How To Tech Terms DDoS Smart Technology Robot Windows 7 IT solutions Hard Drives Tech Support PowerPoint Files Customer Relationship Management Remote Monitoring and Management Shadow IT Risk Management Data storage RAM End of Support Business Technology Customer Service Vulnerability Internet Exlporer Current Events Streaming Media Cortana Search Fax Server Employee-Employer Relationship The Internet of Things Telephony Processor Hosted Solution Company Culture Healthcare Two-factor Authentication Education Printer Server Private Cloud Hacker Data loss Notifications Knowledge Employees Personal Information Reporting Flexibility eCommerce Memes Digital Management Benchmarks News Outlook Cabling Ink Cables Public Cloud Science Staff Comparison File Management E-Commerce Botnet Copy IT Solid State Drive SaaS Legal Touchpad Online Shopping Edge Remote Working Recycling Profitability Windows 8 Websites Phone System Specifications Managed Services Provider Payment Managed IT Paste Hosted Desktop Hard Disk Drive GDPR disposal User Wearable Technology Eliminating Downtime Windows XP Social Downloads Relocation PDF Dongle Vendor instant Messaging Lead Generation Firewall Video People Storage Video Games Bloatware IT budget PCI DSS Bitcoin Running Cable Remote Support Wireless Internet Hiring/Firing Trends Remote Control Amazon Uninterrupted Power Supply Vulnerabilities Profiles OneNote Error Entrepreneur Black Market Bluetooth IT Management Regulations Compliance Help Desk Webcam Social Networking Staffing A.I. Spam Blocking Plug-In Tablets YouTube Technology Tips User Tip Distribution Cryptocurrency WannaCry Computer Repair Windows Server 2008 R2 Worker Touchscreen Alerts Database USB Threats File Sharing Certification Movies Email Management Proactive IT NarrowBand Backup and Disaster Recovery Telecommuting Fleet Management Hard Drive IT Service Taskbar Microsoft Office 365 Work/Life Balance Tactics Downtime Unified Communications Network Attached Storage Scams Distributed Denial of Service User Security Training Avoiding Downtime Time Management Automobile Budget Memory Wireless Technology SSD Consultant Millennials Computer Accessories Multi-Factor Authentication Processors Mobile National Security Licensing Authentication Internet Explorer Server Management Project Management Security Cameras Gadget Chrome OS Analysis Chromecast Inventory Best Available Cameras Holidays Spyware Remote Updates Access Travel Authorization Programming Threat Monitor Microsoft Teams Internet exploMicrosoft Machine Learning Insurance Wearables Antivirus Techology Mobile Security Virtual Private Network HP Remote Workers Printers SharePoint Live Streaming Troubleshooting Printing Reputation Advertising Telecommute WIndows 7 Encryption Sales Unified Threat Management Google Maps Electronic Health Records Multi-Factor Security HaaS Analyitcs e-waste Voice over IP Co-Managed IT Document Management Display WhatsApp Windows Media Player Update Spotify Paper Customer