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How Does
Direct Technology Group Add Value? |
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VARs offer
many kinds of services. The services you need have a great
deal to do with the VAR that you ultimately choose. Some of
the more important services that customers require and that
DTG provide include the following: |
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Configuration—Many
VARs in the marketplace can configure hardware and
software to solve your IT needs; however, it is
critical that you invest in a course of action with
DTG that meets the optimum long-range goals of your
company. Once the configuration is in place, it can
be difficult and expensive to alter it later on. |
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Managing Multiple Entities—In
the same way a general contractor sources and
manages subcontractors, DTG acts as a general
contractor of sorts on your behalf for all your
hardware, software, and consulting vendors that need
to be included on your IT project. This is an
invaluable service, as DTG typically has existing
relationships with proven, reliable subcontractors
and knows how to manage, motivate, and negotiate
with these parties to get the job done correctly, on
budget and on time. |
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Specialization—If
you need specialized hardware and software solution sets,
having DTG with an established practice that specializes in
your particular area can be an enormous benefit. Some common
industry specialties are supply chain, healthcare,
agriculture, research, manufacturing, and government. Some
common technical specialties are server consolidation,
storage virtualization, blade servers, and business
continuity. |
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Staging—An
important service that DTG offers is to preconfigure the
hardware and software at one of our many facilities and test
it before shipping it to the customer for installation. We
can even mark all cable endings with color coding before
shipping the hardware so that the customer can easily set it
up. A further refinement of this service is staging with
migration, in which the customer sends media with either
data files or a full systems backup so that once the
equipment is shipped and installed, it has the necessary
data ready to be used on the new hardware upon arrival. DTG
can even preconfigure and test security and user profiles. |
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Financing—DTG
offers a variety of financing packages for the
hardware, software, services, training, and
maintenance we provide, which can be wrapped
together in a single leasing package. DTG utilize
financing services from IBM Global Financing, GE
Financial and others. |
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Pre & Post Sales Support—Working
with DTG personnel that can rapidly identify and
access resources to assist you on a problem is
invaluable and can be a huge timesaver. The degree
to which DTG truly understands the sometimes
labyrinthine infrastructures within IT can be of
great service to you at times that you least expect
it. |
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Philosophy and Culture—Each
IT shop and each VAR has its own business philosophy
and corporate culture. It is important to understand
where your VAR stands and make sure it is a good
match for your organization as this can affect the
success of the interactions between your two
organizations. |
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Company Demographics—Other
basic measures for assessing whether DTG is a good
fit for your organization include the following:
financial resources, longevity as a hardware,
software and peripherals reseller, years of
experience with the technologies you need, size of
company in revenue and employees, location of your
organization and ours, and customer satisfaction as
measured by your organization and your end users. |
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